No Attention Hardware Found
If you are unsure of your hardware type refer to this page for help.
The different Types Are:
HW4-Serial
Solution 1.
Change batteries within the interface unit. Start with new name brand batteries. Generic brands do not hold enough power to operate the interface box.
Solution 2.
Make certain your hardware is set up correctly. Click here for hardware set up instructions.
Solution 3.
Reinstall Fireplug (bluetooth) driver.
Windows 7/8.1/10
PLUG BLUETOOTH ADAPTER INTO THE COMPUTER BEFORE BEGINNING THIS PROCESS
1. To download the hw4-serial bluetooth driver for Windows, click here.
2. You’ll immediately be asked to “Save” or “Run”. Either option is acceptable, though if you choose “Run”, the download process will begin automatically. With the “Save” option, you’ll have to choose a location to save the file. If you save the file, be certain to save it to the desktop or some other location that is easily found.
3. Once the download is finished, double click on the file labeled CDM20814_Setup.exe. Click <Run>.
4. Window will appear saying, “Installing Driver”. This window will simply disappear once the driver has installed.
5. Check Device Manager for bluetooth recognition.
a. Open Start menu, right-click over Computer and choose Properties.
b. Click Device Manager (vista,7: link on left-hand side. XP: hardware tab).
c. Look for Ports in the devices listed. If Ports is listed, click the adjacent plus sign and look for USB Serial Port with COM number (e.g. COM4).
*Computers utilizing professional security software may require multiple driver installation before recognition. However, if failure continues try a different USB port and repeat the process*
MAC OS X (10.5+)
PLUG BLUETOOTH ADAPTER INTO THE COMPUTER BEFORE BEGINNING THIS PROCESS
1) To download the hw4-serial driver for Mac, click here.
2) Choose <Save File> when prompted.
3) Once the download is finished, double click on the file labeled FTDIUSBSerialDriver_v2_2_16.dmg.
4) New window will appear showing two box icons. Double click the second box ending with 10_6.
5) New window appears (FTDI Chip). Click <Continue>.
6) Click <Continue>. Click <Install>. May be asked to input your administrator’s Name and Password.
7) Once the installation is complete and successful click <Close>.
Solution 4.
Check Fireplug Switch. Do not move any of these switches! During this step you should only look at the switches.
1. Hold USB end of the Fireplug with the serial number facing you.
2. See small white switches labeled 1-4.
3. ONLY #4 should be switched UP. If it has been pushed down, simply push it back to the up position.
If any other switches have been moved, you will need to schedule an appointment with Technical Support at +1 828-676-2242. The bluetooth adapter and Play Attention interface box will need to be shipped back to technical support.
HW4
Solution 1.
Change batteries within the interface unit. Start with new name brand batteries. Generic brands do not hold enough power to operate the interface box.
Solution 2.
Make certain your hardware is set up correctly. Click here for hardware set up instructions.
Solution 3.
Add Play Attention unit to Bluetooth Devices.
If you open your Bluetooth Devices and see PA already listed, first remove it and then continue through the steps.
PC
1. Open Bluetooth Devices – located in system tray as blue icon with white symbol. If it’s not there, open windows Start menu and click Control Panel. Look for Bluetooth Devices there.
2. Turn your Play Attention unit ON and wait for the red light.
3. Click <Add> or <Add New Device> and a new window will appear.
4. Check the box for <My device is set up and ready to be found> and click <Next>.
5. The window will show all bluetooth devices found.
6. Your Play Attention device name will start with PA4000. Click on the PA device and then click <Next>.
7. If prompted, select option for <Let me choose my own passkey> and type 0000.
8. Click <Next>. Once you receive confirmation that the device was paired and connected successfully, click <Finish>.
HW2-PC
Solution 1.
Make certain your hardware is set up correctly. Click here for hardware set up instructions.
Solution 2.
Reinstall the USB driver.
1. Unplug the USB adapter from the computer.
2. Access the control panel from the Start Menu. Double click “Add/Remove Programs.” Select the PL-2303-USB-to-SERIAL and then “change/remove“. You may be prompted to restart the computer after the uninstall, if so select YES.
3. After the computer reboots, be sure that the USB cable is NOT connected.
4. Choose your operating system below to download the appropriate USB driver:
Windows XP
Windows Vista
Windows 7
Window 8
5. A dialog box will appear asking “Do you want to run or save this file?“, select RUN. In some cases you can only select Save File, which will save the file to your desktop or downloads folder.
6. Go through the wizard installation process. If you selected RUN in the above step this wizard will start automatically. If you selected Save, you must find the downloaded file on your desktop or in your downloads folder. File name starts with <PL2303_Prolific>; double click to Run and install.
7. Once finished, plug in USB Adapter, then start Play Attention. If your computer does not recognize the adapter on your first attempt, you should restart your computer and try again.
Solution 1.
Make certain your hardware is set up correctly. Click here for hardware set up instructions.
Solution 2.
Reinstall the USB driver.
1. Unplug the USB adapter from the computer.
2. Click here to access the USB driver download.
3. Choose <Save File> when prompted.
4. Once the download is finished, double click on the file labeled PL2303_1.4.0.dmg.
5. Complete the installation process and let your computer reboot.
6. Plug in USB Adapter, then start Play Attention. If your computer does not recognize the adapter on your first attempt, you should restart your computer and try again.
Solution 3.
Replace cable(s) – USB Adapter, Serial Cable, or Power Supply.
If your Play Attention unit shows a light on the front when switched ON, the power supply is not the issue. If the unit does NOT power on, first try a different outlet and ensure the power supply is securely connected to the back of the Play Attention unit.
Cable replacements can be purchased by calling 828-676-2242.
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