- Play Attention does not work well when the USB serial device is plugged into a USB hub or extension of any kind. These introduce latency that affects the data received.
- Plug the USB serial device into another available USB port. Check for USB power by verifying LED is lit and blinking BLUE. Alternate USB ports until you achieve a properly powered USB serial device. Retest connectivity with the Body Wave armband. COM TEST
- If the USB serial device is still not powering on or is continuing to not communicate or pair with the Body Wave escalate your ticket to Tier II.
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