Upgraded Software - Stations No Longer Connect

Modified on Wed, 3 Sep, 2014 at 11:25 AM

Problem: Client has upgraded their Play Attention software and now lab stations will not connect. 

Solution: Run pa_network_config.exe on all computers.

Complete this process on all iLab computers (including the Master Monitor)
1) Close Play Attention and end process web2py.exe (or restart computer). 
2) Open <Computer> from the desktop or windows start menu. 
3) Follow path: Local Disk C:/ProgramFiles/PlayAttention/PA5
4) Double click <pa_network_config>. 
5) Set Configuration Mode: Configure for Both
6) Choose Yes if asked whether you want to be setup for networking. 
7) Status and Monitor ID information will appear. Click <Setup> at the bottom of this screen. 
8) Click <Update Firewall> at the bottom of the next screen.
9) Once finished, Firewall Rules Updated will appear, click OK. 
10) Click <Done> and then <Done> again on the next screen. 

*Monitor IP information should still be saved on each station. If however the station is still unable to connect, cross reference the Monitor IP in Lab Setup (System>Setup>Lab)


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